pkp365 Frequently Asked Questions

pkp365 requires a clear photograph or scan of your Pakistani CNIC (Computerised National Identity Card) — both front and back — or a valid passport. A selfie holding your ID may also be requested. KYC is mandatory before your first withdrawal and is typically reviewed and approved within 24 hours on business days.

On the pkp365 login page, click the "Forgot Password" link. Enter the mobile number or email address registered to your account. pkp365 will send a one-time reset code by SMS or email. Enter the code on the reset page, choose a new strong password, and confirm it. If you still cannot access your account, contact pkp365 live chat support directly.

No. pkp365 strictly allows only one account per player, per household, and per device. Duplicate accounts are detected automatically by pkp365's systems and will be permanently closed, with any associated winnings voided. If you believe a duplicate was created accidentally, contact support immediately to have it removed before any action is taken.

To permanently close your pkp365 account, log in and go to Account Settings, then select "Close Account." You will be asked to confirm your identity and state a reason. Any remaining PKR balance will be returned to your last verified withdrawal method within 3–5 business days. Alternatively, you can request closure via pkp365 live chat or email support.

JazzCash deposits on pkp365 are processed instantly in the vast majority of cases — your account balance is updated in real time, usually within 30 seconds of a successful JazzCash transaction. During peak hours or occasional JazzCash network maintenance windows, processing may take up to 5 minutes. If your deposit has not arrived after 10 minutes, contact pkp365 live chat with your transaction reference number.

EasyPaisa withdrawals from pkp365 are typically processed within 1 to 3 hours after the request is approved by our payments team. During off-peak hours — late night or very early morning PKT — processing may extend to 12 hours at most. You must complete KYC verification before your first withdrawal. The minimum EasyPaisa withdrawal is Rs. 500 PKR.

pkp365 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, your bank, or your USDT wallet — may apply their own standard transaction charges. These are outside pkp365's control. Always check your payment provider's fee schedule before transacting.

Yes. pkp365 supports bank transfers from major Pakistani banks including HBL, UBL, and Meezan Bank. Bank transfer deposits are typically credited within 1 to 6 hours on business days, depending on inter-bank processing times. Please use the exact reference number provided by pkp365 during checkout — deposits without the correct reference may be delayed. Minimum bank transfer deposit is Rs. 1,000 PKR.

pkp365 offers pre-match and live in-play cricket betting across international fixtures and PSL (Pakistan Super League) matches. You can bet on match winner, top run scorer, total runs, over/under markets, and more. Odds are updated in real time during live matches. To place a bet, log in to pkp365, navigate to Cricket, select your match, choose your market, enter your stake in PKR, and confirm.

Yes. pkp365 is fully optimised for mobile play. The platform runs smoothly on all modern Android and iOS smartphones and tablets via your mobile browser — no app download is required. All games, including slots, live casino tables, and cricket betting, are available in full on mobile with the same account, balance, and bonuses as desktop.

Yes. All games on pkp365 use certified Random Number Generator (RNG) technology to ensure every spin, card draw, and dice roll is genuinely random and unpredictable. Live casino games are streamed from studios with real dealers operating under strict fair-play protocols. pkp365 does not manipulate outcomes — the house edge is built into the standard game mathematics, consistent with international gaming standards.

Yes — PSL is among the most popular betting events on pkp365 for Pakistani players. During the Pakistan Super League season, pkp365 covers every match with a full range of pre-match and live betting markets, including outright winner, top batter, total sixes, innings runs, and more. In-play odds refresh ball-by-ball for a fully immersive betting experience during PSL fixtures.

Wagering requirements specify how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, a 20x wagering requirement on a Rs. 1,000 PKR bonus means you must place a total of Rs. 20,000 PKR in qualifying bets before withdrawing. pkp365 displays the exact wagering requirement clearly on every bonus offer page before you opt in.

Yes. pkp365 bonuses carry an expiry period — typically 7 to 30 days from the date of crediting, depending on the specific promotion. If wagering requirements are not completed within the stated expiry window, the bonus and any bonus-derived winnings are automatically removed from your account. Always read the individual bonus terms displayed on the pkp365 promotions page before claiming.

Yes. pkp365 operates a tiered loyalty programme that rewards consistent players with points for every real-money wager placed on slots, live casino, and cricket betting. Points accumulate and can be redeemed for bonus credit or free spins. Higher loyalty tiers unlock additional benefits including faster withdrawal processing, dedicated account managers, and exclusive PKR reload bonuses for Pakistani players.

The minimum age to register and play on pkp365 is 21 years. This applies to all players regardless of location. Age is verified through the mandatory KYC process requiring a valid Pakistani CNIC or passport. Any account found to belong to a player under 21 is permanently closed immediately, with deposits refunded and winnings forfeited. pkp365 enforces this policy without exception.

Log in to your pkp365 account, go to Account Settings, and select Responsible Gaming. From there you can activate a cool-off period (24 hours up to 6 weeks) or a full self-exclusion (6 months to indefinite). Self-exclusion cannot be reversed during the active period. If you cannot log in, contact pkp365 live chat or email [email protected] and our team will process the exclusion on your behalf within one hour.

Yes. pkp365 allows every player to set daily, weekly, or monthly deposit limits and loss limits in PKR directly from Account Settings under Responsible Gaming. Reducing a limit takes effect immediately. Increasing a limit carries a mandatory 24-hour cooling-off period to prevent impulsive decisions. pkp365 will also send you an SMS notification when you reach 80% of your set limit.

If you feel gambling is negatively impacting your life, pkp365 urges you to reach out immediately. Use the self-exclusion or cool-off tools in your pkp365 account settings, contact our responsible gaming team via live chat 24/7, or email [email protected] with the subject line "Responsible Gaming" for priority handling. pkp365 also recommends consulting professional counselling resources available in Pakistan for gambling-related concerns.