pkp365 Privacy Policy

Introduction

pkp365 ("we", "us", "our") operates the online casino and sports betting platform available at pkp365.org. We understand that the privacy of our players — particularly those based across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other cities throughout Pakistan — is of paramount importance. This Privacy Policy has been prepared to give you a clear and transparent account of how pkp365 collects, processes, stores, and protects your personal data when you use our platform.

This policy applies to all personal data collected through the pkp365 website, any mobile-optimised version of our platform, communications sent to or received from pkp365 support channels, and any other interaction you have with pkp365 as a registered account holder or visitor.

By registering an account on pkp365 or by continuing to use the platform after the effective date stated above, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the pkp365 platform and contact us to request account closure.

Data Controller

For the purposes of applicable data protection law, pkp365 is the data controller responsible for the personal data you provide when registering and using the pkp365 platform. As data controller, pkp365 determines the purposes for which and the means by which your personal data is processed.

All enquiries regarding the processing of your personal data, requests to exercise your data rights, or formal privacy complaints should be directed to the pkp365 data protection contact. Details are provided in Section 15 of this policy.

Personal Data We Collect

pkp365 collects only the personal data that is necessary and proportionate to deliver our services, comply with our legal obligations, and protect the integrity of the platform. The categories of personal data we collect are set out in the table below.

pkp365 does not collect or process sensitive special-category personal data — such as racial or ethnic origin, religious beliefs, or health information — except where voluntarily provided by a player in the specific context of a responsible gaming self-exclusion request, in which case such data is handled with the highest level of confidentiality.

How We Collect Your Data

pkp365 collects personal data through the following means:

• Direct Interaction: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or responding to a survey.
• Automated Technologies: Technical and usage data collected automatically as you navigate the pkp365 platform, via cookies, server logs, and similar tracking technologies. See Section 10 for full details.
• Third-Party Sources: Identity and fraud-screening data received from our identity verification provider and payment processors when you complete a KYC check or initiate a financial transaction on pkp365.
• Publicly Available Sources: In limited circumstances, data from publicly available registers may be cross-referenced to satisfy our AML obligations.

Legal Basis for Processing

pkp365 processes your personal data only where a valid legal basis exists. The primary legal bases on which pkp365 relies are:

• Contractual Necessity: Processing required to fulfil our obligations to you under the pkp365 Terms & Conditions — for example, creating and managing your account, processing deposits and withdrawals, and settling bets.
• Legal Obligation: Processing necessary to comply with applicable anti-money-laundering, know-your-customer, and other regulatory requirements to which pkp365 is subject as an operator of online gaming services.
• Legitimate Interests: Processing carried out in the legitimate interests of pkp365 — such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your own rights and interests.
• Consent: Where pkp365 relies on your consent as the legal basis for processing — for example, sending optional promotional communications — you may withdraw that consent at any time by contacting our support team or updating your account notification preferences.

How We Use Your Personal Data

pkp365 uses the personal data we hold about you for the following purposes:

• To create, manage, and maintain your pkp365 account, including processing your login credentials and account preferences.
• To verify your identity and confirm that you meet the minimum age requirement of 21 years before permitting access to real-money gambling features.
• To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities on the pkp365 platform.
• To monitor gameplay patterns and account behaviour for responsible gaming purposes, including identifying players who may be exhibiting signs of problem gambling.
• To communicate with you regarding your account, transactions, security alerts, and material changes to our policies.
• To deliver customer support via live chat and email, and to maintain records of support interactions for quality and dispute resolution purposes.
• To improve the performance, stability, and user experience of the pkp365 platform through aggregated and anonymised analytics.
• To send you promotional offers and bonus notifications where you have consented to receive marketing communications from pkp365.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

Sharing Your Personal Data

pkp365 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data may be shared with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing partners receive the financial data necessary to execute your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and AML service providers receive identity documents and related data solely for the purpose of completing the verification checks required by pkp365's regulatory obligations.
• Fraud Prevention Services: Data may be shared with specialist fraud detection platforms to protect pkp365 and its players from financial crime and account abuse.
• Technology Partners: Hosting providers, platform infrastructure partners, and software vendors who process data on our behalf under strict data processing agreements that prohibit any independent use of player data.
• Regulatory and Legal Authorities: Where required by applicable law, court order, or the request of a competent regulatory authority, pkp365 may be obligated to disclose personal data. pkp365 will, where legally permissible, notify the affected player of such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pkp365's business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

International Data Transfers

pkp365 primarily stores and processes player data on servers located in secure data centres. In some cases, data may be transferred to or accessed by service providers located outside Pakistan. Where such international transfers occur, pkp365 ensures that appropriate safeguards are in place — including contractual clauses that require the receiving party to protect your data to a standard equivalent to that described in this policy.

If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact us using the details in Section 15.

Data Retention

pkp365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your pkp365 account and for a minimum period of five years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five years from the date of the transaction to comply with applicable financial crime legislation.
• Identity Verification Documents: Retained for the period required by the applicable KYC and AML framework, typically five years following the end of the business relationship.
• Support Communications: Live chat transcripts and support emails are retained for three years from the date of the interaction for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Records of your marketing preferences and consent are retained for the duration of your account and for one year following account closure.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

Cookies & Tracking Technologies

pkp365 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit pkp365.org. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your pkp365 account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Remember your language preference, display settings, and responsible gaming tool configurations within your pkp365 account.
• Analytics Cookies: Collect anonymised, aggregated data about how players navigate the pkp365 platform — such as which pages are visited most frequently and where technical errors occur. This data is used solely to improve platform performance and does not identify you personally.

pkp365 does not use third-party advertising cookies or place any tracking pixels on behalf of external advertisers. You may configure your browser to refuse or delete cookies; however, doing so may impair the functionality of certain pkp365 features, including the ability to remain logged in to your account.

Your Data Protection Rights

As a pkp365 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 15. pkp365 will respond to all verified rights requests within 30 days.

• Right of Access: You may request a copy of the personal data pkp365 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your pkp365 account. Minor updates such as email address changes can be made directly in your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations under AML and KYC regulations, which may require us to retain certain data notwithstanding a deletion request.
• Right to Restriction: You may request that pkp365 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to its processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where pkp365 relies on legitimate interests as its legal basis, and where your own interests override those of pkp365. You have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where pkp365 processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Children & Minors

The pkp365 platform is strictly for persons aged 21 years or over. pkp365 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If pkp365 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the account, refund any deposits to the originating payment method where technically possible, and permanently delete the associated personal data from our systems. Any winnings generated by an underage account will be forfeited.

Parents and guardians who believe that a minor has registered on pkp365 are strongly encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Security of Your Personal Data

pkp365 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the pkp365 platform.
• Encryption of sensitive data fields — including financial data and identity document references — at rest in our databases.
• Role-based access controls ensuring that only authorised pkp365 personnel with a genuine operational need can access player personal data.
• Regular internal security reviews and vulnerability assessments of the pkp365 platform and infrastructure.
• SMS-based two-factor authentication available to all pkp365 account holders.
• Staff training on data protection obligations and secure data handling practices.

While pkp365 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for keeping your pkp365 login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

Amendments to This Policy

pkp365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where changes are material, pkp365 will provide reasonable advance notice to registered players via the email address on file or via a prominent notice on the pkp365 platform.

The "Last Reviewed" date at the top of this policy indicates when the most recent review was conducted. Your continued use of the pkp365 platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should cease using pkp365 and may request account closure in accordance with the pkp365 Terms & Conditions.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to raise a formal privacy complaint, please contact the pkp365 data protection team through the following channels:

• Email: [email protected] — please mark the subject line "Privacy Request" or "Data Protection Complaint" for fastest routing.
• Live Chat: Available 24/7 via the chat widget on the pkp365 platform. Our support team can log a formal privacy request on your behalf and escalate it to the appropriate internal team.

pkp365 will acknowledge all formal privacy requests within two business days and provide a substantive response within 30 days. If your request is complex or if you have submitted multiple requests, we may extend this period by a further 30 days and will notify you accordingly.

pkp365 serves players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Peshawar, Quetta, Multan, and Rawalpindi. All privacy correspondence is handled in English by our dedicated support team, available around the clock.